Information for Guests

Terms & Conditions

Acceptance of a booking is acknowledgment and agreement to these terms and conditions.

Reservations and Payment Conditions

The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.

Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.

Changes or cancellations during the Christmas School Holidays

Must be made prior to the 31st of October.  If cancelling after the 31st of October and accommodation or site can be resold a refund will be issued less a $30 administration fee. Refunds may take up to 30 days.  If site cannot be resold, no refund will be issued.

Cancellation for Folk Festival Booking

No refunds apply.

Cancellation during period of High Demand

All cancellations during peak season will incur a cancellation fee.

During the summer holiday period any changes or cancellations must be made prior to 31 October.

If cancelling prior to 31 October, a refund will be issued less cancellation fee.

If cancelling after 31 October and the site can be resold, a refund will be issued less the cancellation fee.

During the Easter holiday period, cancellations must be made 14 days prior to arrival date. If cancelling within 14 days of arrival no refunds will be given.

During public holidays, other designated holidays and special local events no refunds will apply.

Cancellation during period of Low Demand

Deposits on reservations cancelled more than 7 days prior to arrival, will be refunded less a cancellation fee.

Deposits on reservations cancelled within 7 days of arrival date will not be refunded. However, deposits can be transferred to a future reservation, but may be subject to any future advertised tariff increases.

Notification of Cancellation

All requests for refund must be made directly with the park. It is preferred this is made in writing
via letter or e-mail.

Requests for refund can be made verbally. In these instances, the Park Manager / Caretaker will formally respond in writing as a shared record of the request and confirmed outcome.

Failure to notify of a cancellation or if a guest does not arrive within 24 hours of the reservation date, the reservation will be cancelled, without refund of any paid deposit or fees. Exemptions may be considered under clause 4.7 of the Port Fairy Caravan Parks Refund Policy.

Promotional code, voucher or membership discounts

Must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Only one promotional/membership offer can be redeemed on any booking.

Group Bookings and Special Offers

Please note the above conditions do not apply to group reservations or reservations that are made pursuant to a ‘Special Offer’. Please check with the park for terms and conditions with regard to group reservations or special offers. 

Vehicles

In the respect for the comfort of others staying at each of the Moyne Shire Council operated Caravan Parks, we only allow one vehicle per booking unless prior arrangement with management. The speed limit throughout our caravan parks is walking pace.

Persons under 18 years of age

Must be accompanied by a parent or guardian for the full length of their stay.

Noise

In the interests of all guests enjoying their stay, we ask that excessive noise is ceased by 10pm. Drunkenness, loud parties and offensive behaviour will not be tolerated. Your booking will be immediately terminated, and you will be asked to leave without a refund.

Damages

If there are any damages caused to the cabin, including, but not limited to; furniture, walls, floors or electrical equipment, we will charge the credit card details provided at the time of booking for the total amount to repair damages.

Credit Card or Debit Card fees

If you wish to pay by MasterCard or Visa credit, we will charge a non-refundable card surcharge of 1.00% of the total transaction value through our online booking.

Bedding

We do not supply bedding.

Smoking

We strictly prohibit smoking in any park buildings, cabins or amenities. If you smoke in the Lodge, camp kitchen or toilet block there will be a $200.00 cleaning fee that will be charged to your credit card details provided at the time of booking to compensate for additional cleaning and airing time.

Child

The child rate applies to ages 5-17 years

Allocation

Although we make every effort to keep you on the site you have booked, management reserve the right to move you.

We reserve the right to refuse entry into Parks.

Pet Policy

All pets must be on a leash at all times.

Owners must pick up after their pet, both inside and outside the park. Waste must be in a disposal bag and put in the General Waste bins.

Pets are not allowed in any communal areas, including reception, amenities, laundry, and playground and camp kitchen.

Guests staying in cabins must bring their pet’s bedding.

Pets are not allowed on any furniture in or outside the cabins.

Pets are not allowed to be left alone at any time. If you leave the park, then your pets go with you.

No barking or aggressive behaviour will be tolerated.

Management reserves the right to restrict the number of dogs per site and refuses entry to dangerous breeds and aggressive dogs.

Pet owners agree to accept full liability for any personal injury or damages caused by their pet (directly or indirectly) and agree to pay for any claims of compensation in relation to their pet’s activities and actions.

All guests and visitors with pets must abide by these conditions at all times whilst in the park. Management reserves the right to terminate your stay immediately in the event of failure to comply with these conditions, and no refunds will be given.

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