Terms & Conditions
Acceptance of a booking is acknowledgment and agreement to these terms and conditions.
Reservations and Payment Conditions
The tariff is based on the number and type of guests for the specified time and duration. Any changes thereto may change the tariff.
Prices quoted are current at time of booking, inclusive of GST and firm upon full payment for the specified time and duration.
Changes or cancellations during the Christmas School Holidays
Must be made prior to the 31st of October. If cancelling after the 31st of October and accommodation or site can be resold a refund will be issued less a $30 administration fee. Refunds may take up to 30 days. If site cannot be resold, no refund will be issued.
Cancellation for Folk Festival Booking
No refunds apply.
Cancellations – Off Peak
All cancellations must be made directly with the park in writing. Bookings cancelled 14 days or more prior to the arrival date will be refunded less a $30 administration fee.
Where bookings are cancelled less than 14 days prior to arrival the deposit will not be refunded. Bookings can be moved, however prices may change depending on the new booking period and amendment fees may apply.
No refunds are given for early departures or cancellations once arrived.
Failure to Notify of Cancellation
If you do not notify the park of your cancellation your reservation will be cancelled by the park owner without refund of any paid deposit.
Promotional code, voucher or membership discounts
Must be redeemed at time of online booking. Discounts will not be applied or refunded after a booking has been confirmed. Only one promotional/membership offer can be redeemed on any booking.
Group Bookings and Special Offers
Please note the above conditions do not apply to group reservations or reservations that are made pursuant to a ‘Special Offer’. Please check with the park for terms and conditions with regard to group reservations or special offers.
In the respect for the comfort of others staying at each of the Moyne Shire Council operated Caravan Parks, we only allow one vehicle per booking unless prior arrangement with management. The speed limit throughout our caravan parks is walking pace.
Persons under 18 years of age
Must be accompanied by a parent or guardian for the full length of their stay.
In the interests of all guests enjoying their stay, we ask that excessive noise is ceased by 10pm. Drunkenness, loud parties and offensive behaviour will not be tolerated. Your booking will be immediately terminated, and you will be asked to leave without a refund.
If there are any damages caused to the cabin, including, but not limited to; furniture, walls, floors or electrical equipment, we will charge the credit card details provided at the time of booking for the total amount to repair damages.
Credit Card or Debit Card fees
If you wish to pay by MasterCard or Visa credit, we will charge a non-refundable card surcharge of 1.00% of the total transaction value through our online booking.
We do not supply bedding.
We strictly prohibit smoking in any park buildings, cabins or amenities. If you smoke in the Lodge, camp kitchen or toilet block there will be a $200.00 cleaning fee that will be charged to your credit card details provided at the time of booking to compensate for additional cleaning and airing time.
The child rate applies to ages 5-17 years
Although we make every effort to keep you on the site you have booked, management reserve the right to move you.
We reserve the right to refuse entry into Parks.
All pets must be on a leash at all times.
Owners must pick up after their pet, both inside and outside the park. Waste must be in a disposal bag and put in the General Waste bins.
Pets are not allowed in any communal areas, including reception, amenities, laundry, and playground and camp kitchen.
Guests staying in cabins must bring their pet’s bedding.
Pets are not allowed on any furniture in or outside the cabins.
Pets are not allowed to be left alone at any time. If you leave the park, then your pets go with you.
No barking or aggressive behaviour will be tolerated.
Management reserves the right to restrict the number of dogs per site and refuses entry to dangerous breeds and aggressive dogs.
Pet owners agree to accept full liability for any personal injury or damages caused by their pet (directly or indirectly) and agree to pay for any claims of compensation in relation to their pet’s activities and actions.
All guests and visitors with pets must abide by these conditions at all times whilst in the park. Management reserves the right to terminate your stay immediately in the event of failure to comply with these conditions, and no refunds will be given.
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